Headquartered in Germany, one of Europe’s leading energy businesses encountered a considerable hurdle following a major billing incident that impacted over half a million customers in their UK division.
This led to the imposition of a multimillion-pound fine by the regulatory authority, requiring the implementation of extensive improvements as part of a consumer redress package. In response to these challenges and to ensure compliance, the company recognised the need to appoint an Executive Interim capable of leading a performance improvement program.
Achieving success hinged on our extensive network and a rigorous selection process to pinpoint an Executive Interim with the expertise to propel performance improvement.
Our journey involved an exhaustive process aimed at identifying an Executive Interim equipped with the essential qualities of determination, and the precise expertise and experience to navigate the complexities inherent in such a transformative endeavour.
With an unwavering commitment to excellence, coupled with a balance of efficiency and thoroughness, we identified the ideal candidate for the job. This Executive Interim took proactive measures to tackle the challenges head-on, paving the way for the client to meet the requirements outlined in the regulator’s improvement plan.
The Executive Interim skilfully executed the necessary steps to drive performance improvement, establishing a strong foundation for success. As a result, the organisation was able to fulfil its commitments and regain stakeholder confidence.
The involvement of an Interim Executive who specialised in MI transformation was crucial in driving substantial progress and making tangible improvements.
